- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
These guys go above and beyond. They are honest, kind, and go the extra mile. On several occasions my teenage son took his newly purchased car in there when a warning light went off and they helped him out, free of charge. We were a Goodyear fan, but no more. These guys are the best!
Our car broke down on our way home traveling through Delaware. And after trying two other places beforehand who could not complete the repairs needed. Joe shillings should've been our first choice. Their staff and mechanics went above and beyond to get us back on the road.